Shipping policy
Shipping & Digital Delivery Policy
Thank you for choosing NEXO DIGITAL ONLINE LTD.
NEXO DIGITAL ONLINE LTD provides digital online courses and educational products, including Graphic Design, Web Development, Software Development, Digital Marketing, Programming, Freelancing, and other digital learning materials.
Because all of our products are delivered digitally, no physical products are shipped to customers.
1. Company Information
Company Name: NEXO DIGITAL ONLINE LTD
Office Number: 18968
Address: 182–184 High Street North, East Ham, London, United Kingdom, E6 2JA
Phone: +44 7480 269115
Email: nexodigitalonlineltd@gmail.com
2. Digital Product Delivery
All courses and digital learning products purchased from NEXO DIGITAL ONLINE LTD are delivered electronically.
After successful payment, customers will receive an email containing a link to access or download their purchased course materials.
The delivery process generally works as follows:
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Customer completes the purchase and payment.
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The payment is successfully confirmed.
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A delivery email is sent to the email address provided during checkout.
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The customer opens the link provided in the email.
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The customer can access and download the purchased course videos and other available digital materials.
3. Delivery Time
Digital products are normally delivered electronically after successful payment confirmation.
Depending on payment processing and technical circumstances, the delivery email may take some time to arrive.
Customers should check their:
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Inbox
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Spam/Junk folder
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Promotions folder
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Other filtered email folders
if the delivery email does not appear in their main inbox.
4. Course Download
The email delivery link may allow customers to download the purchased course videos and other digital learning materials.
The available files and download options may vary depending on the course purchased.
Customers are responsible for having a suitable device, sufficient storage space, and a stable internet connection to download the course materials.
5. No Physical Shipping
NEXO DIGITAL ONLINE LTD does not ship physical products for its digital courses.
Therefore:
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No physical package will be delivered.
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No courier will be used.
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No shipping fee applies to digital courses.
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No physical tracking number will be provided.
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A postal delivery address is not required for digital delivery.
6. Incorrect Email Address
Customers are responsible for providing a correct and active email address during checkout.
If an incorrect email address is provided and the delivery email cannot be received, the customer should contact us as soon as possible.
We may request order and payment information to verify the purchase before providing or re-sending access.
7. Delivery Email Not Received
If you have successfully completed your purchase but have not received the course delivery email, please contact us.
Before contacting us, please check your spam, junk, promotions, and other filtered folders.
For assistance, contact:
Email: nexodigitalonlineltd@gmail.com
Phone: +44 7480 269115
Please provide your name, purchase email address, order number, and relevant payment information so that we can locate your order and assist you.
8. Technical Problems
If the download link does not work or you experience a technical problem accessing your purchased course, please contact us.
NEXO DIGITAL ONLINE LTD will make reasonable efforts to verify the purchase and resolve legitimate delivery or access problems.
Technical issues caused by the customer's own device, internet connection, browser, storage limitations, or third-party software may require the customer to resolve the underlying issue on their device.
9. Download Links and Course Access
Download or access links are provided for the customer's personal use and should not be publicly shared or distributed.
Customers must not:
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Share course download links publicly.
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Distribute downloaded course videos to other people.
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Upload purchased course videos to other websites.
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Resell or redistribute the course materials.
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Use the downloaded materials to create or operate a competing course without permission.
Unauthorized distribution may result in termination of course access and other appropriate action.
10. Delivery Completion
For digital products, delivery is considered completed when the customer has been provided with the email containing the applicable course access or download link.
The customer is responsible for maintaining access to the email account used for the purchase and for downloading the purchased materials.
11. Contact Us
If you have any questions regarding digital delivery, course access, or download links, please contact:
NEXO DIGITAL ONLINE LTD
Office Number: 18968
Address: 182–184 High Street North, East Ham, London, United Kingdom, E6 2JA
Phone: +44 7480 269115
Email: nexodigitalonlineltd@gmail.com