Refund policy

Refund & Cancellation Policy

Thank you for choosing NEXO DIGITAL ONLINE LTD for your online learning needs. We are committed to providing high-quality digital courses, educational materials, and learning resources to our customers.

Because our products are digital and course access may be provided immediately after purchase, the following Refund & Cancellation Policy applies to purchases made through our website.

1. Company Information

Company Name: NEXO DIGITAL ONLINE LTD
Office Number: 18968
Registered/Business Address: 182–184 High Street North, East Ham, London, United Kingdom, E6 2JA
Phone: +44 7480 269115
Email: nexodigitalonlineltd@gmail.com

2. Digital Products and Courses

NEXO DIGITAL ONLINE LTD provides online educational and digital learning products, which may include:

  • Graphic Design courses

  • Web Development courses

  • Software Development courses

  • Digital Marketing courses

  • Freelancing courses

  • Programming and coding courses

  • UI/UX Design courses

  • Video and creative design courses

  • Recorded video classes

  • Downloadable learning materials

  • E-books, guides, and digital resources

  • Memberships and learning programs

  • Other digital educational products

Because these products are delivered electronically, customers may receive immediate or near-immediate access after successful payment.

3. General Refund Policy

Due to the nature of digital products, purchases are generally non-refundable once the customer has received access to the purchased course or digital product.

By completing a purchase, the customer acknowledges that:

  • The product is a digital product.

  • Course access may be provided immediately after payment.

  • Digital content may not be returned in the same way as a physical product.

  • Once access to the digital course or materials has been provided, the purchase is generally final and non-refundable.

However, we may consider refund requests in the exceptional circumstances described below.

4. Circumstances Where a Refund May Be Considered

A refund may be considered where:

4.1 Duplicate Payment

If a customer has accidentally paid more than once for the same course or digital product, the duplicate payment may be eligible for a refund after verification.

4.2 Payment Completed but Course Not Delivered

If payment has been successfully completed but the purchased course or digital product has not been delivered or access has not been provided due to a technical problem on our side, we will make reasonable efforts to resolve the issue.

If the issue cannot be resolved within a reasonable period, the customer may be eligible for a refund.

4.3 Incorrect or Technical Charge

If a technical error on our website results in an incorrect charge, the transaction may be reviewed and a refund may be issued where appropriate.

4.4 Unauthorized or Fraudulent Transaction

If a customer believes that a transaction was made without their authorization, they should contact us immediately so that we can investigate the transaction.

Customers should also contact their bank or payment provider where appropriate.

4.5 Legal Rights

Nothing in this policy is intended to limit any mandatory consumer rights or protections that apply under applicable law. Where applicable law provides a customer with a right to a refund, cancellation, or other remedy, those rights will continue to apply.

5. Non-Refundable Circumstances

A refund will generally not be provided where:

  • The customer has already received access to the course or digital product.

  • The customer has watched, downloaded, or accessed substantial portions of the course.

  • The customer simply changes their mind after purchasing.

  • The customer purchased the wrong course by mistake.

  • The customer no longer wishes to complete the course.

  • The customer does not have sufficient time to complete the course.

  • The customer expected different course content after purchasing despite the course description being available before purchase.

  • The customer experiences technical problems caused by their own device, internet connection, browser, or software.

  • The customer shares, transfers, or provides their course account or access credentials to another person.

  • The customer violates the terms of use or other applicable policies.

6. Course Access and Technical Issues

If you experience a problem accessing a purchased course, please contact us before requesting a refund.

We will make reasonable efforts to investigate and resolve technical problems, including issues involving:

  • Login or account access

  • Course delivery

  • Video playback

  • Download access

  • Missing course materials

  • Payment confirmation

  • Other technical problems affecting access to a purchased product

Where the problem is caused by NEXO DIGITAL ONLINE LTD and cannot reasonably be resolved, we may consider an appropriate refund.

7. Refund Request Procedure

To request a refund, customers should contact us using the information below:

Email: nexodigitalonlineltd@gmail.com
Phone: +44 7480 269115

The refund request should include:

  • Customer's full name

  • Email address used for the purchase

  • Order or transaction number

  • Name of the purchased course/product

  • Date of purchase

  • Reason for the refund request

  • Relevant payment information or supporting evidence, where applicable

We may request additional information to verify the transaction and assess the request.

8. Refund Review

All refund requests are reviewed individually by NEXO DIGITAL ONLINE LTD.

Submitting a refund request does not automatically guarantee approval. We will assess the circumstances of the request, the customer's purchase and access records, the nature of the issue, and any applicable legal requirements.

We aim to respond to refund requests within a reasonable period.

9. Approved Refunds

If a refund is approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for the funds to appear in the customer's account may depend on the payment provider, bank, card issuer, or other financial institution.

Where applicable, transaction or payment-processing fees that cannot be recovered may be deducted from the refund, subject to applicable law.

10. Cancellation Before Course Access

If a customer contacts us to cancel an order before the digital product or course access has been provided, we may consider the cancellation request.

Once digital access has been provided, cancellation will generally no longer be available except where required by applicable law or where an exceptional circumstance described in this policy applies.

11. Chargebacks and Payment Disputes

We encourage customers to contact NEXO DIGITAL ONLINE LTD before initiating a payment dispute or chargeback where the issue concerns course access, delivery, or a technical problem.

We will make reasonable efforts to resolve legitimate concerns directly with the customer.

Nothing in this section prevents a customer from exercising any rights available to them under applicable law or through their payment provider.

12. Changes to This Policy

NEXO DIGITAL ONLINE LTD reserves the right to update or modify this Refund & Cancellation Policy from time to time.

Any updated version will be published on this page with a revised effective date. Customers are encouraged to review this policy before making a purchase.

13. Contact Us

If you have any questions regarding this Refund & Cancellation Policy or require assistance with a purchase, please contact us:

NEXO DIGITAL ONLINE LTD
Office Number: 18968
Address: 182–184 High Street North, East Ham, London, United Kingdom, E6 2JA
Phone: +44 7480 269115
Email: nexodigitalonlineltd@gmail.com

We are committed to handling customer inquiries fairly and providing reasonable assistance with legitimate issues relating to our digital courses and products.